Clean uninstall of CMon or CMC instructions; re-creating the database to solve issues

Central Management Console
Last Updated: Feb 23, 2017 08:45AM PST

This guide applies to the NovaBACKUP Central Monitoring Console (CMon) product as well as the NovaBACKUP Central Management Console (CMC) product.  Since both the CMon and the CMC use the same files and installation paths, the term is reversible, meaning if CMC is stated it also means it applies to CMon.

First of all it is important to understand that for general issues with the CMC/CMon make sure that the installed CMC/CMon version matches the version of your NovaBACKUP client software that is connecting to it; NovaStor releases both a new version of the CMC and a new version of the backup client software at the same time. If the versions are mismatched you will have general issues with getting the CMC to function with the backup clients that are connected to it if the versions are mismatched. The Central Management Console (CMC)'s database can become corrupt and then not allow you to even log on to the CMC even though you know you are entering the correct username and password or for other reasons of receiving an error at the CMC's log on prompt.  If after restarting the PC that hosts the CMC application the issue is not resolved then the CMC has to be completely uninstalled along with the database file that the CMC uses mentioned in step 3. The current version of the NovaBACKUP CMC software is always available at this direct download link. The current version of the NovaBACKUP client client software is available here in these editions: ProfessionalServer, and Business Essentials (B.E.).

1. Open Windows Services ("services.msc" command via Start Menu -> Run or Search entry box).

2. Navigate to these two services in the list "Management Server" and the one entry below that "Management Web Server" which are the Central Management Console.

3. Right click on each of those two services listed above and STOP those two services.

Launch an admin command prompt:
sc delete "Management Server"
sc delete "Management Web Server"

4. Navigate to this folder via Windows Explorer:

"C:\ProgramData\"

5. Go to Windows Explorer and click on Folder Options and then Disable (un-check) the option listed as "Hide protected operating system files (Recommended)".

6.  Refresh the C:\ProgramData\ folder via Windows Explorer to see some additional protected files in that folder.

7. Delete this particular license related file (your file may be slightly different named but as long as it has the same amount of characters in it and the file extension is ".dat":

"C:\ProgramData\EDBC777B-3B54-4D95-80F4-91CC0C30C8DD.dat"

8. Open Windows Services ("services.msc" command via Start Menu -> Run or Search entry box).

9. Navigate to these two services in the list "Management Server" and the one entry below that "Management Web Server" which are the Central Management Console.

10. Right click on each of those two services listed above and START those two services.

11. As you normally would, start up the Central Management Console via the desktop or Start Menu and log in to it with your regular username and password that you had been using (or the default).

12. You will now get the chance to Activate the CMC with your license key.  Go ahead and do that via the Home tab -> Activation button, it should come up to this screen by default if it detects that the program is not Activated.

13. If the product activates properly then this is all that is needed and you are done, if it doesn't work then follow the remainder of these steps next:

14. Via Control Panel -> Programs & Features or Add/Remove Programs area Uninstall "Management Server" from the list.  This is the CMC that is currently installed.

15. Via Control Panel -> Programs & Features or Add/Remove Programs area Uninstall "NovaBACKUP Central Management Console" from the list.  This is just the desktop icon for CMC.

16. Delete the entire folder mentioned below to delete all of the CMC settings including the CMC database:

"C:\Program Files (x86)\NovaStor\NovaBACKUP Central Management Console\".

NOTE: If your operating system is 32-bit Windows then this folder may be named this:

"C:\Program Files\NovaStor\NovaBACKUP Central Management Console\".


At this point I *HIGHLY* suggest that you download and run CCleaner.  This is a Windows Registry Cleaner and execute the registry clean 3 times, You can download the freeware program called CCleaner at this direct link:

http://www.piriform.com/ccleaner/download/standard

 

This webpage will show you what you need to click on inside the free CCleaner software to perform the Registry Clean operation: http://www.piriform.com/docs/ccleaner/using-ccleaner/registry-cleaning and http://www.piriform.com/ccleaner/tour/registry-cleaner

 

17. Restart the computer that you uninstalled CMC on.

 

18. Re-install CMC after logging back on to restarted PC.

 

19. From each NovaBACKUP GUI client (the regular NovaBACKUP desktop shortcut for the client) (process name = NovaBackX.exe) software go to the Default Settings area and then "Management Server" tab click on that and then make sure that the check-box is enabled at the bottom of that screen for "Allow the Management Server to configure my devices", then click the "Start Service" button to make the connection to the CMC that was just restarted.

 

20. Any jobs that you create from the NovaBACKUP client GUI end will be able to be seen via the CMC.  Creating the job or modifying the jobs is not recommended to do from the CMC.

 

21. Re-test the CMC to see if the issue is resolved.

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