Backup Agent not showing in CMC Agent list

Central Management Console
Last Updated: Feb 19, 2015 04:39AM PST

There are a couple of things you can check to make sure the Client IP address is properly setup:

1. Make sure the correct URL or IP address for the CMC is entered into the Management Server tab of the Default Settings.


2. Make sure the Backup Client Agent service is started in the Windows Services.

CMC Agent Service Start

3. Refresh the CMC browser session (F5 will work for this).

4. Test your connection to the CMC server from the client server using telnet. From command line run 

    "Telnet <server ip> 4502" If you receive a blank black connection screen you know there are not any
    port blocking problems.


*Note that on Windows7 and Windows Server 2008 telnet is not installed by default and you need to add that client app from the features option within Windows


NovaCare Status

NovaStor Support

Contact Us

  • E-Mail NovaStor Support

    Click Here to submit your case to the NovaStor Support Team.

  • Phone Support

    If you have NovaCare Support you can call our support line:

    US Support:
    Call +1(805) 409-3140
    Press 2 for Technical Support
    Monday through Friday
    8am - 5pm PST

    EMEA Support:
    Call +49 (40) 63809 - 989
    Monday through Friday
    9am - 5pm CET (GMT+1)