NovaStor Support Request

Support Pages
Last Updated: Mar 08, 2018 03:14PM PST

Thanks for contacting NovaStor Support!


Before submitting a ticket, please review this article regarding some helpful system logs and information you can provide that may enable us to identify and fix your issue faster: How do I submit a Support Request online?  If your ticket involves more than a simple question please attach your log set to the ticket by reading the How-To Guide for Attaching Logs to a Ticket. You will download and run NovaStor Log Collector which will compile logs in to a .ZIP file and then use the 'Attach Logs' function below to attach the .ZIP file to allow us to investigate the issue in depth.

For support for System Mechanic, please contact Iolo Customer Care.


NovaBACKUP support request

10MB size limit. If larger use LogCollector Uploads (2GB limit). After submitting this ticket you will be emailed a Case # to use there.

After submitting your case you will receive an email that contains your Case #. You will reference that Case # when calling the NovaStor Support Team and when utilizing the LogCollector Uploads system.

NovaCare Status

NovaStor Support

Contact Us

  • E-Mail NovaStor Support

    Click Here to submit your case to the NovaStor Support Team.

  • Phone Support

    If you have NovaCare Support you can call our support line:

    US Support:
    Call +1(805) 409-3140
    Press 2 for Technical Support
    Monday through Friday
    8am - 5pm PST

    EMEA Support:
    Call +49 (40) 63809 - 989
    Monday through Friday
    9am - 5pm CET (GMT+1)