Fix for NovaBACKUP v19.x fails to install due to existing DR Drivers

Last Updated: Jun 01, 2018 09:25AM PDT

In some cases when attempting to install NovaBACKUP v19.x the client installation may fail with an error "Installation has ended prematurely"; normally this will occur if you had a prior version of NovaBACKUP client installed.  If that is the case, to install NovaBACKUP v19.x it will be necessary to perform the fix detailed in this article to remove a driver (called the Disaster Recovery / Image Backup Driver) that was left over from a prior NovaBACKUP installation.  This registry based fix can be applied prior to attempting to install this new version or after attempting to install this new version, in either case there is no reboot required.

The fix instructions are as follows:

First, make sure that you are logged in to Windows as a user with Administrator rights.  If you are NOT logged in as a user with Administrator rights currently then these instructions will not work because there will not be enough rights to perform the actions necessary.

1.  Using your web browser download the simple registry (.reg file) fix for this installation issue by clicking this link to download the fix, and be sure to take note of where the file is saved to:

Alternatively, you can download the fix in .ZIP format.  If you use this method, you will need to extract the .reg file out of the .zip file to continue to the next step:

NOTE: If your anti-virus or anti-malware real-time protection software blocks .reg files from being saved then you may need to temporarily disable that type of software while you download and run this registry fix.  You can re-enable the software after the fix is performed.

2. Using Windows Explorer locate the NBK_DRDrivers_Remove.reg file and then simply double-click that file.  If your user has the required administrator rights then depending on your version of Windows and User Account Control settings will most likely ask you to allow the Registry Editor application to execute and to allow changes to be made to your system, answer Yes to the prompt, and after that you will be prompted again to allow the Registry Editor application to add/change/delete values in the registry, answer Yes to that prompt.  When successful there will be a confirmation screen that states "The keys and values contained in NBK_DRDrivers_Remove.reg have been successfully added to the registry.", you can click the OK button to complete the fix.

3. You can now attempt to install NovaBACKUP v19.x by locating the Setup-NB-x.exe installer file for v19.1.x and then right-click on that file and select "Run as administrator" (if you have any anti-virus, anti-malware real-time scanning software or firewall applications you would want to disable them temporarily, as sometimes that software blocks some portions of the setup installer).  

If the installation is successful and after loading NovaBACKUP and checking the Help -> About screen for the version and it is displayed as 'Version 19.1 Build x' then you can now delete the NBK_DRDrivers_Remove.reg file.  You are now done.

If after performing the fix successfully and then installing NovaBACKUP v19.x is NOT successful it is recommended to first attempt a reboot of your machine, and repeat Step 3 again, and then it is recommended for you to follow the Knowledge Base guide that we have on the subject Installation ends prematurely on client install which you should attempt next.

If after attempting all of the above your installation still does not work and you are okay with removing all components of NovaBACKUP software, including all registry related items, you can read the Knowledge Base guide that we have named Clean un-install NovaBACKUP.  You will see that there is a registry removal file that you can download in Step 17 in the prior mentioned guide that should take care of every NovaBACKUP registry entry in case that is what is blocking the re-installation attempt.

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