Exchange is not detected in Novabackup Client

Last Updated: Jul 02, 2013 01:24PM PDT

1)  First verify that you are licensed for Exchange.   Under Help/About on the client you should see that the Exchange module is "Enabled"

2)  Verify Exchange has been installed correctly.   Check add remove programs for Exchange installation.   Also verify you can log into Exchange Management Console.

3)  In the Exchange Management Console, verify that your mailbox .edb files are mounted and accessable.


4)  Verify that exchange is running the latest service pack.   See here for further detail.

5)  If all is correct, try Uninstall/Reinstalling the Novabackup client.

6)  If you are stil unable to see the Exchange Database, Open your Windows Services option by typing "services.msc" into run.   From the list of services, change the "NovaStor NovaBACKUP Backup/Copy Engine" to run as a local administrator instead of Local System.

NovaCare Status

NovaStor Support

Contact Us

  • E-Mail NovaStor Support

    Click Here to submit your case to the NovaStor Support Team.

  • Phone Support

    If you have NovaCare Support you can call our support line:

    US Support:
    Call +1(805) 409-3140
    Press 2 for Technical Support
    Monday through Friday
    8am - 5pm PST

    EMEA Support:
    Call +49 (40) 63809 - 989
    Monday through Friday
    9am - 5pm CET (GMT+1)