How can I customize the help files?

NovaBACKUP xSP / Remote Workforce
Last Updated: Jan 14, 2013 11:22AM PST

You can customize the help files seen by your customers by doing the following:

  • Provide your own help website, or you can download and modify the generic html content in this zip file: http://help.novastor.com/backupclient/onlinehelp/12/5/enu.zip
  • In the custom client builder, go to the General tab
  • Locate the "Register URL" field.
  • Edit this field, by entering "[OLH]" followed by your help website URL.

That field should look something like this

NovaCare Status

NovaStor Support

Contact Us

  • E-Mail NovaStor Support

    Click Here to submit your case to the NovaStor Support Team.

  • Phone Support

    If you have NovaCare Support you can call our support line:

    US Support:
    Call +1(805) 409-3140
    Press 2 for Technical Support
    Monday through Friday
    8am - 5pm PST

    EMEA Support:
    Call +49 (40) 63809 - 989
    Monday through Friday
    9am - 5pm CET (GMT+1)

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