Network error: The virtual circuit was reset

NovaBACKUP xSP / Remote Workforce
Last Updated: Oct 15, 2012 11:34AM PDT

 

Symptoms:

Agents backup jobs are failing when attempting to backup to Storage Server.

masterlog.txt is showing the following error: "Network error: The virtual circuit was reset by the remote side executing a hard or abortive close"

 

Cause:

This error is a result of network communications conflict between the storage server and the client. This can be caused by a poor network connection, or network monitoring software causing slow down of network traffic. Verify what is monitoring your environment by typing... netstat -an |find "308" on the storage server.

 

Solution:

Disable or remove the monitoring software pointing at the Storage Server (whether it be on the storage server itself or on another machine)

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