Unable to See Files for Import

Last Updated: Jul 02, 2013 01:24PM PDT

If you can not see files for import then you need to set Windows to show file extensions for known file types.


  • Double Click On My Computer Icon,
  • Go to Tools >> Folder Options,
  • Click on the "View" tab,
  • Click [Advanced Settings]
  • Uncheck "Hide extensions for known file types" then click [Apply] and [OK].
  • Start NovaBackup and you should be able to import backups.

NovaCare Status

NovaStor Support

Contact Us

  • E-Mail NovaStor Support

    Click Here to submit your case to the NovaStor Support Team.

  • Phone Support

    If you have NovaCare Support you can call our support line:

    US Support:
    Call +1(805) 409-3140
    Press 2 for Technical Support
    Monday through Friday
    8am - 5pm PST

    EMEA Support:
    Call +49 (40) 63809 - 989
    Monday through Friday
    9am - 5pm CET (GMT+1)