VMWare Troubleshooting questions

Last Updated: Jul 02, 2013 01:24PM PDT

When attempting to troubleshooot VMWare associated issues, providing answers to the following questions will be helpful in determining the issue you are experiencing?


  1. Are the VMs being backed up through VSphere, ESX, or ESXi?
  2. What exact version of VMWare vSphere, vCenter, and ESXi are in use?
  3. Where is the storage for the VMs located?
  4. Are the VMs setup as Independent Disks?
  5. Where is the NovaBACKUP Client installed?
  6. How much free disk space is on that machine hosting the NovaBACKUP Client?
  7. Are you backing up all VMs at once, or one VM per backup job?
  8. Do you have updated VMware tools installed on the VM(s) in question?
  9. Are you able to snapshot the VM(s) in question?
  10. What version of VM hardware is in use?

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