Error ffffffff: - local restore fails for FastBit2 patched files

Last Updated: Nov 06, 2014 12:12AM PST

Problem: Local restores will fail for FastBIT2 patched files because of missing "expapply.dll" on the NovaBACKUP program file set. Example of the error during Local Restore of FB2 patched file:


--- Errors ---------------------------------------------------------------------

Error: An error occurred while restoring the file: xxxxx

Restore Failed: xxxxx

Error ffffffff:


Version: 12.5

Solution: Please see the following article: BackupWrite Error = 0x0000000D The data is invalid


Version: 12.1

Solution: To fix this error, you will need to download and extract the file "expapply.dll" to your NovaBACKUP Program Files folder: C:\Program Files (x86)\NovaStor\NovaStor

NovaCare Status

NovaStor Support

Contact Us

  • E-Mail NovaStor Support

    Click Here to submit your case to the NovaStor Support Team.

  • Phone Support

    If you have NovaCare Support you can call our support line:

    US Support:
    Call +1(805) 409-3140
    Press 2 for Technical Support
    Monday through Friday
    8am - 5pm PST

    EMEA Support:
    Call +49 (40) 63809 - 989
    Monday through Friday
    9am - 5pm CET (GMT+1)