If you are performing an update or upgrade of the NovaBACKUP software and the User Interface is still open during the upgrade process, you may see the following:
- "The installer has encountered an unexpected error installing this package. This may indicate a problem with the package. The error code is 2866."
- To resolve, locate the installation file and close the NovaBACKUP User Interface, you should be able to run the installation without a problem.