Manual Uninstall/Reinstall of NovaBACKUP

NovaBACKUP
Last Updated: Jan 16, 2015 06:19AM PST

Automatic Removal:

A good tool for uninstalling a stuck program that can't be removed from Add/Remove Programs/Programs and Features, is the Microsoft Fixit utility that can be found here. http://support.microsoft.com/mats/Program_Install_and_Uninstall

Automatic Removal (2):
Microsoft's previous uninstall utility has also been known to uninstall NovaBackup successfully.   It is no longer a supported tool by Microsoft but still continues to help with troubled installs.
http://filestore.novastor.com.s3.amazonaws.com/Support/tools/msicuu2.exe


Note: If neither utility can identify the NovaBACKUP software automatically it is recommended to proceed with a manual removal.


 Manual Removal:

By following the steps below you should be able to completely remove the NovaBACKUP software.

  • Close the NovaBackup software.
  • Press [Ctrl], [Alt], and [Del] keys simultaneously to open the Task Manager window.
  • Select "Show processes from all users" at the bottom of screen
    • Verify the novabackupx.exe, nsctrl.exe, and nsservice.exe processes aren't active.
    • Select each of them and select End Process / End Task if they are still active.
  • Uninstall NovaBACKUP and Reboot.
  • Delete All traces of NovaBACKUP including:
    • On XP and 2003
      • C:\Documents and Settings\All Users\Application Data\NovaStor\
      • C:\Program Files\NovaStor\ or C:\Program Files (x86)\NovaStor\
    • On Vista , Win7, Win2008:
      • C:\ProgramData\NovaStor\
      • C:\Program Files\NovaStor\ or C:\Program Files (x86)\NovaStor\
  • Run Regedit
  • Follow this link to back up your registry
  • Search for and delete the following keys:
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Backup Client Agent Service
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Nsservice
    • HKEY_LOCAL_MACHINE\SOFTWARE\NovaStor
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\NovaStor
    • HKEY_CURRENT_USER\SOFTWARE\NovaStor
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
  • Remove the Novabackup Services:
    • Run Command Line as an administrator
    • The command to delete a services is sc delete servicename
    • sc delete "Backup Client Agent Service"
    • sc delete "Disaster Recovery Imaging"
    • sc delete "nsService"
    • You can run the command services.msc to verify all these services have been removed
  • MUST REBOOT!!!  in order for this process to be completed.

Trouble installing client?  
See article http://support.novastor.com/customer/portal/articles/714636-installation-ends-prematurely-on-client-install

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