Installation ends prematurely on client install

Last Updated: Jul 02, 2013 01:24PM PDT
If you are unable to install any of the NovaBACKUP software and receive a message that the software installation ended prematurely there are a few potential causes and fixes. If none of these help resolve the issue we recommend submitting a support ticket and including the event logs:


Other Backup Software or Antivirus Software

Verify that no other Backup Software is running and that all Antivirus Software is removed or disabled during installation. Once installed, make sure you exclude NovaBACKUP and its files from your AntiVirus scanning engine.


Old NovaBACKUP Installations

Older copies of NovaBACKUP could still be installed on your system. Try removing the NovaBACKUP software, rebooting your computer, and then reinstalling


Corrupted Internet Explorer Settings

Older or corrupted configurations of Internet Explorer can cause Windows Installers to fail in specific situations. Try resetting the Internet Explorer Default Settings.


Corrupted .NET 3.5 Configuration

Corrupted or misconfigured installations of .NET 3.5 can cause installations to fail. Click here for instructions on how to repair .NET 3.5.


Clear Temporary Directory on Windows

Permissions issues with the Windows Temporary directory can cause issues with temporary installation files.The instructions below allow you to change the default temporary files directory:

  • Right click on "My Computer" and choose Properties.
  • Click on Advanced System Settings on the left navigation bar.
  • Make sure you are on the Advanced tab, and click on the button [Environment Variables]
  • Make a note of the current TEMP and TMP directories for use after the installation
  • Select the TEMP variable, and click [Edit]
  • Change the value to C:\TEMP and click [OK]
  • Select the TMP variable, and click [Edit]
  • Change the value to C:\TMP and click [OK]
  • Open My Computer, go to your C:\ directory, and create new folders called TEMP and TMP
  • Reboot your computer.
  • Reinstall NovaBACKUP

NovaCare Status

NovaStor Support

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    Click Here to submit your case to the NovaStor Support Team.

  • Phone Support

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    Press 2 for Technical Support
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