Exclude NovaBACKUP Files and Directories from Active Anti-Virus and Anti-Spyware Scanning

NovaBACKUP
Last Updated: Apr 25, 2017 03:15PM PDT
SPECIAL NOTICE FOR CUSTOMERS RUNNING WEBROOT REGARDING WEBROOT DELETING NovaBACKUP RELATED FILES: http://www.pcworld.com/article/3192307/security/webroot-deletes-windows-files-and-causes-serious-problems-for-users.html

 Occasionally, certain Anti-Virus software may incorrectly flag or interfere with your NovaBACKUP

software from properly running. This can result in a failed backup job, unusually slow backup

speed 
(transfer rate), failure for the application to start entirely, or an inability to see destinations to back

up your files to.

Please see the files below and add the following folders to your Anti-Virus's exception lists if you are

experiencing any of these issues and are running an Anti-Virus Software on your machine.


Exclude NovaBACKUP Files and Directories from Active Anti-Virus and Anti-Spyware Scanning:
 

Files to Exclude: (Executables)

On Windows Vista, Win7, Win2008, Win2012, Win2016 x64 (64-bit) OS:

C:\Program Files\NovaStor\NovaStor NovaBACKUP\NovaBackX.exe
C:\Program Files\NovaStor\NovaStor NovaBACKUP\nsCtrl.exe
C:\Program Files\NovaStor\NovaStor NovaBACKUP\nsService.exe
C:\Program Files\NovaStor\NovaStor NovaBACKUP\DR\DRBackup64.exe
C:\Program Files\NovaStor\NovaStor NovaBACKUP\DR\DRBackup.exe
C:\Program Files\NovaStor\NovaStor NovaBACKUP\DR\x64\drdiag.exe

Or
On Windows Vista, Win7, Win2008 x86 (32-bit) OS:

C:\Program Files (x86)\NovaStor\NovaStor NovaBACKUP\NovaBackX.exe
C:\Program Files (x86)\NovaStor\NovaStor NovaBACKUP\nsCtrl.exe
C:\Program Files (x86)\NovaStor\NovaStor NovaBACKUP\nsService.exe
C:\Program Files (x86)\NovaStor\NovaStor NovaBACKUP\DR\DRBackup64.exe
C:\Program Files (x86)\NovaStor\NovaStor NovaBACKUP\DR\DRBackup.exe
C:\Program Files (x86)\NovaStor\NovaStor NovaBACKUP\DR\drdiag.exe

Or
On Windows XP and Windows Server 2003 x86 (32-bit) OS:
 
C:\Program Files\NovaStor\NovaStor NovaBACKUP\nsService.exe
C:\Program Files\NovaStor\NovaStor NovaBACKUP\NovaBackX.exe
C:\Program Files\NovaStor\NovaStor NovaBACKUP\nsCtrl.exe
C:\Program Files\NovaStor\NovaStor NovaBACKUP\DR\DRBackup64.exe
C:\Program Files\NovaStor\NovaStor NovaBACKUP\DR\DRBackup.exe
C:\Program Files\NovaStor\NovaStor NovaBACKUP\DR\drdiag.exe
 
Folders to Exclude:

For a x64 (64-bit) OS:
C:\ProgramData\NovaStor\NovaStor NovaBACKUP\
C:\Program Files\NovaStor\
and also the Temporary Files directory location - For a x64 (64-bit) OS the default Temporary Files directory would be C:\ProgramData\NovaStor\NovaStor NovaBACKUP\Temp\.

For a x86 (32-bit) OS:
C:\Documents and Settings\All Users\Application Data\NovaStor\
C:\Program Files (x86)\NovaStor\
and also Temporary Files directory location - For a x86 (32-bit) OS the default Temporary Files directory would be C:\Documents and Settings\All Users\Application Data\NovaStor\Temp\.

FYI: The Temporary Files directory can be set to a custom folder in the Default Settings -> Advanced Options -> "Temporary Files directory:" option setting, inside NovaBACKUP software.

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