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Before submitting a ticket, please review this article regarding some helpful system logs and information you can provide that may enable us to identify and fix your issue faster: How do I submit a Support Request online? If your ticket involves more than a simple question please attach your log set to the ticket by reading the How-To Guide for Attaching Logs to a Ticket. You will download and run NovaStor Log Collector which will compile logs in to a .ZIP file and then use the 'Attach Logs' function below to attach the .ZIP file to allow us to investigate the issue in depth.
For support for System Mechanic, please contact Iolo Customer Care.