Notice: This issue was resolved in NovaBACKUP 21.1.1219.1 and newer versions, so please upgrade to at least that version to fix this issue.
"Unable to encrypt/decrypt .." Cloud backup log error message for Cloud device backups. In that case the error in the backup log to a Cloud backup device would look this at the bottom of the Cloud backup log:
If running the backup job again after this error is seen does not resolve the issue for you, then read the following how-to instructions to correct it manually (once per each Cloud device in that case):
The file that you will need to locate is 'nsconfig.ini' in this folder 'C:\ProgramData\NovaStor\NovaStor NovaBACKUP\Profiles\'
You are looking for the for the [WebPort.Device.0] section in the nsconfig.ini file, and looking for the original section of text bold text items below.
All you should have to do is remove the entire single line of text saying 'missingKeyname=', then change the 'isKeyMissing' value from 1 to 0, and finally change the encryption index 'keyIndex=' variable value to the highest encryption key number you see above that in the same section, so in that case if you see a line of text entry at the top that begins with "encryptionSecretKey0" and then another line somewhere inside that entire [WebPort.Device.0] section that begins with "encryptionSecretKey1", which does not have to be directly under the first entry in that case, like as can be seen in the ORIGINAL SECTION example below, then you would need to make the change to the existing 'keyIndex=' varaible value to equate to 'keyIndex=1', as the final last change.
ORIGINAL SECTION TEXT EXAMPLE TO LOOK FOR IN NSCONFIG.INI FILE, AS AN EXAMPLE OF WHAT TO LOOK FOR IN YOUR OWN NSCONFIG.INI FILE:
[WebPort.Device.0]
encryptionSecretKey0=XXXXXXXXXXXXXXXXXXXX
encryptionKeyName0=YYYYYYYYYYYYYY
....
missingKeyname=ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ
isKeyMissing=1
.....
keyIndex=0
encryptionSecretKey1=AAAAAAAAAAAAAAAAAAAAAA encryptionKeyName1=ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ
MODIFIED SECTION TEXT THAT YOU WILL MODIFY IN YOUR OWN NSCONFIG.INI FILE, AS COMPARED TO THE ORIGINAL SECTION TEXT EXAMPLE ABOVE, THIS IS WHAT THE ORIGINAL SECTION TEXT WOULD BE NEED TO BE CHANGED TO IN THE ABOVE ORIGINAL EXAMPLE CASE:
[WebPort.Device.0]
encryptionSecretKey0=XXXXXXXXXXXXXXXXXXXX
encryptionKeyName0=YYYYYYYYYYYYYY
....
isKeyMissing=0
.....
keyIndex=1
encryptionSecretKey1=AAAAAAAAAAAAAAAAAAAAAA encryptionKeyName1=ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ
Then save the 'nsconfig.ini' file after that, and make sure to view that file again in the original location, to know that the modifications did in fact get saved correctly.
Notice: This issue was resolved in NovaBACKUP 21.1.1219.1 and newer versions, so please upgrade to at least that version to fix this issue.