NovaBACKUP Cloud Port / xSP / RWF all Versions
Where can I find the masterlog.txt?
The masterlog.txt is the central protocol file of the storage server. The storage server is the backup server and is technically identical in all editions (Cloud Port / xSP / RWF).
Most of the messages in masterlog.txt can also be found in the Windows Event Viewer "Application". However, the masterlog.txt contains additional specific messages. Therefore the technical support of NovaStor asks for the transmission of the masterlog.txt for further analyses.
By default, the masterlog.txt is always stored in the installation directory of the storage server:
"C:\Program Files\NovaBACKUP Storage Server"
Depending on the setting, the masterlog.txt is regularly archived and recreated. Therefore, the directory contains the current active masterlog.txt and many archived files with the naming scheme
Masterlog Month Day, Year Time.txt
Masterlog Apr 15, 2019 04.00 PM-0.txt
You can also move the masterlog.txt to another directory. This prevents the C: drive from being filled with log files. To determine the location of the masterlog.txt and move the masterlog.txt if necessary:
On the storage server, open the Configuration Manager and click on the "Logging" tab:
Figure 1: Configuration Manager
The currently set storage location of the masterlog.txt can be found in the yellow area of the Configuration Manager (see Figure 1). In these settings you can also modify the storage location and adjust the maximum size of the masterlog.txt. If the masterlog.txt reaches the set size, it is archived and a new active masterlog.txt is created. Depending on the situation, it may be helpful for an analysis to also send the last archived masterlog file to support.