NovaBACKUP
Fault:
Microsoft SQL Server does not appear on the Backup tab of NovaBACKUP Business Essentials below the Folder Tree, just above System State.
OR
You have a SQL backup scheduled, but receive these messages in your logs:
Error e0020005: Item not found. - Job processing failure
Path: Microsoft SQL Server, error: Item not found.
Cause:
This is caused because "NovaBACKUP Backup / Copy Engine Service" runs utilizing "Windows Authentication" to access the database(s).
Microsoft changed the default permissions of the NT AUTHORITY\SYSTEM user within SQL Server.
It's also possible that your DBO has removed this permission within SQL and would result in the same behavior.
Fix:
You will need to modify the permissions of the NT AUTHORITY\SYSTEM user within the SQL Server Management Studio. To change the permissions of the SYSTEM user, please see the images below.
Once you have modified the permissions you will need to restart your SQL server.
Confirm:
Once you have rebooted, open NovaBACKUP and navigate to the Backup tab.
This is how it should display:
Attempt two backups in a row of one of your smaller SQL tables to confirm the resolution is complete.
Still having problems?
Update SQL to the latest patch level.
A good resource to see the current patch level can be found here or here.
If you continue to have trouble, you will need to perform Microsoft VSS Troubleshooting on this machine.