Image Backup wizard hangs at device detection, when creating a new image backup job.
First of all make sure that all Image Backup destination storage devices (in most cases this would be a USB hard drive) are set to GPT partition style otherwise performing an image backup to a hard drive with MBR partition style will fail. NovaBACKUP's Image Backup function requires GPT partition style on the destination storage device otherwise it will fail. The Knowledge Base guide that covers this is titled "Does NovaBACKUP software work with hard drives that are 2TB or larger in size? (GPT partition type for drives 2TB or larger in size)".
If when attempting to create a new Image Backup job hangs at the start, where it is detecting your hardware (mainly hard disks), it could be because of a device that is attached but unsupported by NovaBACKUP. Also, if any storage devices show a warning in Device Manager, this can cause a failure at this point as well.
Try doing the following steps if this is the case:
- Restart the "Disaster Recovery Imaging Service": Close the software and open Task Manager. In Task Manager, end "drdiag.exe". Re-open NovaBACKUP.
- Disconnect any unnecessary USB devices including USB flash drive/thumb drive, USB external hard drives, USB printer, USB headphones, etc.. I would advise only to have your monitor, mouse and keyboard attached to the PC, no other devices including USB hubs.
- Reboot the PC.
- With all of those devices disconnected and none of the external hard drives attached please start NovaBACKUP and attempt to create a Image Backup Schedule via the Home tab -> Image Backup -> "Image Backup Schedule" area.
- See if you can get past the hard disk/device detection area of the Image Backup Schedule wizard screens to allow you to select what to image, if so, the problem has been resolved.
In addition, make sure that you are NOT attaching any USB external hard drives to a USB hub especially if one of those USB hard drives is your destination storage device for where you are storing the backup. If your external USB hard drive is attached to a USB Hub please disconnect it and connect that hard drive DIRECTLY to a USB port on the PC.
We believe that you may also benefit from reading this Knowledge Base article titled "Disable USB sleep settings (to correct backup device issues)" after reading the description of your ticket / question or by reviewing your log set. Here is that article text:
WARNING: DO NOT CONNECT YOUR USB HARD DRIVE TO A USB HUB, DIRECTLY CONNECT THE USB DRIVE DIRECTLY TO A USB PORT ON THE PC. NovaBACKUP does not support connecting a USB hard drive through a USB hub. This will cause backup errors to occur and most likely will cause the backup job to stop mid-way through.
If you seem to have trouble with USB external hard drive disconnecting or going to sleep prior to, during or after a backup follow this guide to disable various Windows sleep settings that might be enabled and causing interruption:
It may be that your USB destination storage device is going to sleep at some point either during the backup job or after. Make sure that Sleep mode is turned off for the USB port devices in "Control Panel -> Device Manager -> Universal Serial Bus controllers" area. Click on each device under that section and check if there is a Power Management tab that exists in each device and if it does, then in each case, un-check the "Allow the computer to turn off this device.." property in each case and click OK to save that change.
Next in the Windows Power Options (Power Management) area, "Control Panel -> Power Options" click on Advanced to go to the Advanced Power Management options, you may have to click on "Change plan settings" on the plan that you are using and then after that click "Change advanced power settings". Locate the "USB settings" section and then expand that section. Disable the "USB selective suspend setting" to set it to "Disabled" instead of the default which is "Enabled". Now locate the "Hard disk" section and disable the "Turn off hard disk after" setting so that it is set to "0" which is disabled. Now locate the "Sleep" section and disable all of the Sleep settings here to set them all to disabled for testing purposes.