Unable to allocate the Backup Engine error – NovaBACKUP Support

Please follow this guide to resolve "Unable to allocate backup engine" and if this does not work check the forum, or contact NovaStor Support.

Please verify the following:

There are no CD/DVD media in a drive?
Check Windows Device Manager, does it have any storage related devices showing with exclamation meaning they are trouble devices and not operating normally?
- If any storage devices have an issue such as CD/DVD drive then disable those devices and reboot your computer, then verify if the devices are disabled by checking Device Manager again. Also try uninstalling those devices.
- Then perform the step detailed in this guide in the section "Start or Restart the Backup / Copy Engine Service".
There are no U3 USB Flash Drives plugged in?
The NovaBACKUP Service is not running (See "Start or Restart the Backup / Copy Engine Service").
Any Antivirus Programs are set to skip NovaBACKUP directories (See "Exclude NovaStor Directories from Active Anti-Virus and Anti-Spyware Scanning").
If you are running the NovaBACKUP software on a VMWare ESXi server version 4.1, you may need to disable the CD/DVD drive in device manager for that virtual machine.

On Windows 7 +, Server 2008 +

Close any NovaBACKUP windows that may be open
Go to Start >> Run
Type "services.msc" and press <enter> or [Ok]
Scroll down until you see "Novastor NovaBACKUP Backup/Copy Engine"
Double-click on that entry
Confirm the Startup type is "Automatic"
- NOTE: This service MUST be set to "Automatic" for NovaBACKUP to function, if this service is set to "Disabled", it cannot be started by any means
Click [Start] or [Restart]
Then try to open NovaBACKUP again.

If this resolves the issue, please zip the Profiles_old folder and submit a Support Ticket online with the ZIP file as the attachment.

Please make the Subject: Unable to Allocate Backup Engine