What happens when a backup client with a newer major version tries to connect to an older NovaBACKUP Storage Server (xSP Device)
NovaBACKUP xSP / Remote Workforce
What happens when a backup client with a newer major version tries to connect to an older NovaBACKUP Storage Server (xSP Device)?
A backup client with a newer major version cannot connect to an older NovaBACKUP Storage Server (xSP Device).
When testing the connection on the client, the following error message is displayed:
"An error occurred while trying to receive data from the server, the program cannot continue."
The server will have the following entries in its master log:
[30-May-2017:15:58:30] [service :0 ] Started logging
[30-May-2017:15:58:34] [service :0 ] CNFG USER 1
[30-May-2017:15:58:34] [service :0 ] CNFG GROUP 2
[30-May-2017:15:58:34] [service :0 ] CNFG AUTH NNW AUTHENTICATION
[30-May-2017:15:58:34] [service :0 ] CNFG SRVR WIN2008R2 STAND-ALONE
[30-May-2017:15:58:34] [service :0 ] SRVC PROD "NovaBACKUP Storage Server" "NovaStor"
[30-May-2017:15:58:34] [service :0 ] SRVC VERS 18.8.0.0
[30-May-2017:15:58:34] [service :0 ] SRVC STRT OKAY
[30-May-2017:16:00:01] [user :2452] PROT TRUE 19.0.0.0_0
[30-May-2017:16:00:01] [user :2452] **ERROR Client version not supported by server.