NovaBACKUP xSP / Remote Workforce

Symptoms:

Agents backup jobs are failing when attempting to backup to Storage Server.

masterlog.txt is showing the following error: "Network error: The virtual circuit was reset by the remote side executing a hard or abortive close"

Cause:

This error is a result of network communications conflict between the storage server and the client. This can be caused by a poor network connection, or network monitoring software causing slow down of network traffic. Verify what is monitoring your environment by typing... netstat -an |find "308" on the storage server.

Solution:

Disable or remove the monitoring software pointing at the Storage Server (whether it be on the storage server itself or on another machine)