[Guide] How to clear the xSP cache

NovaBACKUP Cloud/ xSP / Remote Workforce

Sometimes the backup job does not restore because the backup itself simply fails.

This is a guide for use to help the client and server to recheck what is needed and what isn't.

Process to "clear" the xSP cache (.APF files):

Client Side

1. First you will start the NovaBackup Client and navigate to the Device tab. Double-click on the device that you are using (xSP device) to adjust the Properties for the device.
2. Navigate to the Advanced tab.
3. Click [Empty Folder] to empty the information in the temporary folder specified.
   
4. To make sure that the temporary file is cleared, restart "Novastor NovaBackup Backup/Copy Engine" in services.msc.

Server Side

1. On your server open the Backup Directory specified in the account settings in the Configuration Manager for the User account you need to reset the cache for.
2. Proceed to the user data directory, rename the file cache.apf to old_cache.apf.
3. After the completion of the renaming task, you would run the backup again. (This will recheck the old files against the new file).