CMon log files for analysis

Please Provide Advanced Logs for the CMon server and a client machine:

Please follow the instructions at novastor.com/logs to gather and submit advanced system logs for the CMon Server and a client machine using the NovaStor LogCollector.exe utility. 

The current version of this utility can be obtained at novastor.com/logcollector

Please provide the following CMon log files for analysis

(the LogCollector does not gather the service and trace logs).

CMon 19.x and newer

For an analysis of the connection between CMon server and clients, please zip and send us the log files of the CMon server and a client:

On the CMon SERVER

Stop managementServer.service before gathering all logs, restart it after completed.

Copy, Zip, and Send the following log files

• Please name this ######_Server.zip (where ###### is your support ticket number)

LogCollector.exe (advanced logs)

Use the LogCollector.exe tool to gather system information on the CMon Server

This utility will request your support ticket number.

Windows Service Logs:

"C:\Program Files (x86)\NovaStor\NovaBACKUP Central Management Console\Service\Logs\*.*log"

Standalone Web Server and Web Site Logs:

"C:\Program Files (x86)\NovaStor\NovaBACKUP Central Management Console\WebRoot\web.log"

Scheduled Task Logs:

“C:\Program Files (x86)\NovaStor\NovaBACKUP Central Management Console\ScheduledTask\Logs\trace.log”

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On a NovaBACKUP CLIENT install experiencing trouble

LogCollector.exe (advanced logs)

Use the LogCollector.exe tool to gather system information on the CMon Server

This utility will request your support ticket number.

Backup Client Agent Service Logs

• Stop the service Backup Client Agent Service
• Open the directory: C:\Program Files\NovaStor\NovaStor NovaBACKUP
• Copy/zip/send the file agentsvc.log
  • Please name this ######_Client.zip (where ###### is your support ticket number)
• Restart the service Backup Client Agent Service

 

If any of these files are large (>300MB server or client)

• Please delete the log files after stopping the services.
• Restart the services.
• Wait a few hours and some backup cycles until the files have been filled with information again.
• Then copy/zip/send the files as described above.

 

If the resulting .ZIP file(s) are larger than 50MB

Please use http://www.novastor.com/uploads to send the files. You will need to have a Support Ticket created to provide the requested ticket number so these files can be linked to your ticket.