Problem

You attempt an Image Backup to a Network Location and receive the errors:

Operation Failed: Process completed with errors.
Error e001001d: An internal error occurred. - Job processing failure

The message being generated in your Windows Event logs when an Image Backup is attempted to a network location is:

Error    MM/DD/YY HH:MM:SS    DRBACKUP    2
... failure: Backup failed due to invalid credentials specified for the destination.

Resolution

When performing an Image Backup to a network share, you must always provide credentials to connect to that share.

The method of choice is to Create a NAS Device for NovaBACKUP

Also see [Guide] Backup to NAS (with Retention) Walkthrough

Or once you enter a Destination that is on the network, an [Access] button will appear:

For Scheduled Image Backups 

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For Manual (One-Time) Image Backups

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If this still does not work:

Enter the IP address of the destination network share instead of the DNS Name. This will bypass most cached Windows Credentials.

ex: \\192.168.x.x\Technical Support\... instead of \\ag-fileserver\Technical Support\...