Critical Upgrade Alert for those running a NovaStor DataCenter or NovaBACKUP Network version prior to 8.2.11. This issue will impact all customers on 5.x, 6.x, 7.x, and all current 8.x customers. The issue was resolved in 8.2.11 and newer, and can only be resolved by upgrading the software version. Warning: Upgrading to a new version is not reversible. If you have an older version, there is no going back with or without NovaCARE support.
A bug was discovered with calculating differential and incremental file backups, in the NovaStor DataCenter and NovaBACKUP Network products prior to version 8.2.11. If your currently installed version is prior to 8.2.11 you will have this issue. The issue is that incremental and differential backups will ALWAYS backup all files that have been created/modified since Jan 1, 2021, and in that case the incremental and differential backups will operate as full backups. This can lead to those differential and incremental file backups filling your disk pools / storage medium due to the increased amount of space that additional full backups take versus differential or incremental backups. To be clear it is not missing data or not backing data up, but rather it is backing up data that is not needed to be backed up during an incremental or differential backup.
You can verify the version of the Command Server by running the GUI ('DC Management Console' or 'Launch NovaStor DataCenter' shortcut) app and once logged in the version will be displayed at the top of the application. You can also navigate to Nodes Management and locate the Command Server node there, it will be in the 'Command Servers' group. This example shows the Command Server node is running 8.2.12:
You can also verify the installed version if you connect to the Command Server (Windows machine) and then navigate to the '%Program Files%\NovaStor\DataCenter\gui-client\' folder, right-click on DataCenter-GUI.exe and do Properties, then Details tab, and read the 'File version' value there. In this example the version is 8.2.12:
There are 3 options that can be taken to resolve the issue:
- If you have current maintenance/subscription and are already on version 8.x or newer of the software then you can download the latest version 8 here and read the upgrade guide here if you want to do it yourself, or click here to schedule a time for us to help you do the upgrade.
- If you have current maintenance/subscription and are not on version 8.x click here to schedule a time for us to help you do the upgrade.
- If you are not current on maintenance/subscription please contact DC Info and we will work with you.