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How-to guide for Server Operating Systems

Submit a ticket

NovaBACKUP has support teams based in the United States and Germany to assist you.

A Confirmation email will be delivered upon a successful ticket submission

The Attachments function has a 50MB limit. Read how to attach logs to a ticket here. If attachments exceed 50MB use NovaBACKUP LogCollector Uploads. After submitting this ticket, you will be emailed a ticket # for use in that system to attach logs to this support ticket.

Your email address

Subject

Example: Backups did not work. Try to keep this short and concise.

Describe the problem you are having

Please try to be as specific as possible. For product issues, include any additional details you think may be relevant, such as troubleshooting steps you've taken and multiple ticket examples. It is helpful if you can specify the job name, any error messages, the storage device utilized for backup, and the free space on the backup storage device.

How would you best describe yourself? (Customer Type)

Please answer what type of customer you are, are you a End User, or a MSP, or a Reseller? This answer will help direct your ticket to the correct support team.

What product do you own?

Please select the product that you require support for

What version do you have installed?

Choose your installed version

Issue Type

Please select a category for this case issue

Operating System

Select the operating system for the system in question. The answer can help us solve your issue.

Enter your license key

Example: ABCDE-FGHIJ-KLMNOP-QRSTU-VWXYZ (including hyphens)

Trial mode

Are you evaluating the software?

Order # (Cleverbridge / 2Checkout)

Ex: 100200300

Storage Device(s) info

Multi-select item, specify all of the storage device(s) that are involved in your issue. The answer can help us solve your issue.

First Name

John

Last Name

Smith

Company name

John Smith, Inc.

Phone Number

+1 (805)-555-5555

What Country do you reside in?

Choose your continent first, then select your country.

End-user browser info

Attachments

Add file or drop files here