Please follow this procedure to install the Image Backup Mount Driver in NovaBACKUP 19.x, 20.x, and 21.x (for clean installs of those versions, or for upgrade installs of those versions, if it isn't present (the image mount driver doesn't get installed by default in those versions).
First of all you can only mount a DR image to a drive letter in Windows, as a virtual drive, if the DR image itself is stored on a locally connected storage device. A DR image located on a network path cannot be mounted even though the file browsing interface allows you to browse to a network path to select the DR image, the image will not mount if it is located on a network path. Copy the DR image(s) to a locally connected storage device such as a USB hard drive in order to do this if that is the case.
To confirm that a Full, Differential or Incremental Disaster Recovery (DR) image is valid you can use the "Mount backup image volume to a drive letter" feature inside NovaBACKUP, running in Windows, from the "Home tab -> Disaster Recover Wizard -> Launch Disaster Recovery Tool for Backup/Restore/Boot CD Creation -> Tools" area of NovaBACKUP running in Windows. You mount that .NDF file as a Virtual Drive in Windows to mount all of the volumes contained in the image to a virtual drive letter in Windows. If the volume does not mount then the DR image is probably not fully valid. When you go to mount the DR image, whether it is a Full DR or Differential/Incremental DR, you will by default only be able to browse for .NDF (Full DR), to browse and mount Differential/Incremental DR files you will have to change the "Files of type:" pull down menu to "All Files (*.*)" to see the DR Differential (.NDD) or .DR Incremental (.NDI) image files to mount those type of DR images to a virtual drive in Windows. If the Mount does not work follow the instructions below to see why that can be and what you can do to correct that. If you have followed all of the instructions in the following guide and the DR image volume still cannot mount then that DR image is probably not 100% valid.
If when clicking the "Mount" button after selecting the volume to mount you get a message about"Unable to mount" right away, first make sure you are not mounting a DR image located on a network path as that is not supported, copy that DR image file to a locally connected storage device such as a USB hard drive and retry this operation.
Locate the setup file you used to install the current version of NovaBACKUP on your machine Run this setup file, when it starts select "Maintenance", "Next", followed by "Change" Select the drop-down to the left of "NovaBACKUP Image Backup" Select the arrow next to "Virtual Disk Driver" Choose the option "Will be installed on local hard drive"
If you recently updated to version 19 (or 20 and 21), and are now unable to mount image backups please follow these steps
Please follow this procedure to update/repair the Image Backup Mount Drivers in NovaBACKUP 19.x, 20.x, and 21.x when updating from a previous version:
- Locate the setup file you used to install the current version of NovaBACKUP on your machine
- Run this setup file, when it starts select "Maintenance", "Next", followed by "Change"
- Select the drop-down to the left of "NovaBACKUP Image Backup"
- Select the arrow next to "Virtual Disk Driver"
- Choose the option "Will be installed on local hard drive"
- Select "Next" until you "Finish", if prompted to reboot, choose "Yes"
- Close the "NovaBACKUP Download Installer" dialog if it is open
- You should now be able to mount an Image Backup
NOTE: You must reboot the machine to allow changes to the registry\drivers to be applied during that reboot.