Troubleshooting

Here, you can find everything from advanced installation tips to error messages.

• V22: How to Delete a Backup Job in NovaBACKUP: Disable the Schedule and Remove the Job File
• Antivirus and EDR Exclusions for NovaBACKUP 22
• NovaBACKUP 22 Cannot Connect to the NovaBACKUP Service
• Backup Job Fails with "Error e0010021: Internal error. - Job processing failure" Because the Run As User Is Rejected
• NovaBACKUP 22 Opens with a Blank Window
• Why is my backup hanging?  Open file backup troubleshooting.
• Unable to Download Installer from Portal
• Error 0x800c0008 When NovaBACKUP Setup Downloads the .NET Runtime
• Troubleshooting Online Activation Failures
• Fix for each FPI plugin backup job run leads to creating App Event Error: Source: "VSS", Event ID = "8194" - Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface 0x80070005, Access is denied for System Writer
• Clean Uninstall and Reinstall of NovaBACKUP (Advanced Method)
• PowerShell TCP test - for troubleshooting error "HTTP ERROR 500" seen in web browser if an Offline Activation ("activate.novabackup.com" as the landed at or resolved web address, otherwise "https://novabackup.com/activate" would be the short web address, that will redirect to "activate.novabackup.com") is attempted via a web browser (on the client machine or on another separate machine)
• PowerShell TCP test - for troubleshooting error "Could not proceed due to internal error: switching to cache channel : pos: create bucket error - encountered network error" during a Cloud Backup device backup attempt
• How to Extract the MSI Installer from the NovaBACKUP Setup File
• Clean Uninstall of NovaBACKUP (Simple Method)
• Cannot Activate NovaBACKUP client due to a problem with the "Windows Management Instrumentation" (WMI) service in the OS ("Activation failed for unknown reason" and/or "Unexpected activation error" error text seen in the "License Registration" dialog), due to that service is not running or can't start, and otherwise other items to check
• How to correct the Cloud backup job log error: 'Error e0010029: Cloud Backups have been disabled, please refresh the connection to the Management Server. - Job processing failure' due to Agent has not
• Microsoft VSS Troubleshooting
• Failed to activate license online: .NET activation error: HRESULT: 0x80131501
• Repair .NET framework
• NovaBACKUP client Installer fails on activation; workaround install via command line
• Hard Disk Drive (HDD) diagnostic tools; some can attempt to repair bad sectors
• Exclude NovaBACKUP client web addresses in Norton - Smart Firewall - Traffic Rule settings, otherwise if the Smart Firewall feature is enabled, then the NovaBACKUP client can fail the activation/regis
• Fix "Fat Table Not Found" and "could not locate channel" backup job log errors
• Can't Restore Files from Your NAS Backup?
• Backup of files located on share fails
• VSS Command Line Repairs
• How to Delete and Recreate the NovaBACKUP License, Activation, and Registration Files
• System State Backup fails with message "Could not get drive letter"
• NovaBACKUP 22 Shows "A JavaScript error occurred in the main process" (ERR_INTERNAL_ASSERTION) When It Opens
• NovaBACKUP 22 Does Not Start and Backups Fail in the British Columbia, Alberta, or Yukon Time Zone
• Adding a Network Device Fails: "This server is already connected under a different user name"
• NovaBACKUP 22 Window Opens and Closes Immediately: Change the Ports NovaBACKUP Uses