Troubleshooting
Here, you can find everything from advanced installation tips to error messages.
- Clean uninstall and reinstall of current NovaBACKUP client software (all versions) (advanced method guide)
- Clean uninstall of NovaBACKUP (simple method guide)
- Simple method guide for unable to create a new network based (UNC-based) 'Local Backup' device type in NovaBACKUP 21.x and newer
- Cannot Activate NovaBACKUP due to a problem with the "Windows Instrumentation Management" (WIM) service in the OS ("Activation failed for unknown reason" is the error in the "License Registration" dia
- How to correct the Cloud backup job log error: 'Error e0010029: Cloud Backups have been disabled, please refresh the connection to the Management Server. - Job processing failure' due to Agent has not
- Microsoft VSS Troubleshooting
- Failed to activate license online: .NET activation error: HRESULT: 0x80131501
- Anti Virus Software: Exception rules for NovaBACKUP
- Repair .NET framework
- NovaBACKUP client Installer fails on activation; workaround install via command line
- Hard Disk Drive (HDD) diagnostic tools; some can attempt to repair bad sectors
- Error "Querying plugins failed" in the client Backup tab dialog on Win Server 2025 24H2 (April 2025 Updated) OS, that is a Domain Controller, if UAC is enabled in OS; no plugins will list & backup job
- 'Error e0020007: Invalid command specified. - Job processing failure', when trying to restore files on network paths
- Backup may fail with "Error: The network path was not found." if the Local Backup UNC based (network) device, created via CMon UI, 'Path' field value contains a trailing backslash character at the end
- Installation ends prematurely on client install
- "Unable to encrypt/decrypt .." Cloud backup log error message for Cloud device backups (21.x and newer versions)
- Exclude NovaBACKUP client web addresses in Norton - Smart Firewall - Traffic Rule settings, otherwise if the Smart Firewall feature is enabled, then the NovaBACKUP client can fail the activation/regis
- Image Backup Failure Troubleshooting
- Tape: nonsense bundletag and size error
- Fix "Fat Table Not Found" and "could not locate channel" backup job log errors
- Can't Restore Files from Your NAS Backup?
- Backup of files located on share fails
- VSS Command Line Repairs
- Pre-post Scripts