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Managed Backup Services (MSP) FAQs (21.x and newer versions)

With the Central Management, you can view the high-level status of all your client's backup jobs as well as dig into details to review specifics about every agent, job, and group. In addition, you can set up email notifications that include all information needed to get an extensive overview of your customers' backups.

Can I only manage cloud backups?

With NovaBACKUP, you can manage your customers' local and cloud backups as part of a single solution. From the Central Management, you can monitor all your customers' backups, create and update backup jobs to any storage, and adjust the backup strategy as needed.

Where is the NovaBACKUP Cloud located?

NovaBACKUP Cloud is available in data centers in the United States, Canada, and Germany.

Is data sent to the cloud encrypted?

Yes, NovaBACKUP uses 256-bit AES end-to-end encryption. Each connection between an agent and the NovaBACKUP Cloud is encrypted with its own key for complete data security.

Can the NovaBACKUP software just send block-level changes?

Yes. NovaBACKUP utilizes a block-level comparison between files already backed up and files being backed up. Once compared, it prepares and sends ONLY the differences at the block level between those two files, reducing the amount of data to be sent to the backup destination for the most efficient backup.